Based on the experience type and the timing of cancellations, our cancellation policy differs. For specific details regarding cancellations and refunds, we recommend reviewing our terms and conditions or contacting us directly.
Frequently Asked Questions
Esports experiences
- What is your cancellation policy for eSports experiences?
- What safety measures do you have in place during eSports experiences?
As part of our commitment to participant safety, we adhere strictly to all relevant safety protocols and guidelines, including cybersecurity measures, policies on player conduct, and equipment maintenance. To ensure a fair and secure environment for every player, our operational owners/trainers partners monitor gameplay.
- Can I book an eSports experience for a group or team?
Group bookings are available for esports teams, schools, organizations, or corporate groups. Personalized packages and group discounts are available for cohesive gaming experiences.
- Are accommodations and meals included in the eSports experiences?
Unless otherwise specified, accommodations and meals are not included in our eSports experiences. Unless we recommend a nearby amenity or option, participants are responsible for their lodging and dining arrangements.
- How do I register for an eSports experience?
Our esports experiences can be registered online through our website or in person at physical locations. We ask that you select the experience you are interested in, fill out the registration form, and follow the instructions for payment and confirmation.
- Can I participate in your esports experiences if I’ve never played competitive games before?
Yes, absolutely! We welcome new gamers to competitive gaming. Our operational owners/trainers partners teach fundamental strategies, improve gameplay mechanics, and provide guidance to help beginners succeed in esports.
- Do I need to bring my own gaming equipment?
While our facilities provide gaming equipment, like gaming PCs, consoles, and peripherals, participants may bring their own gaming gear in some cases. This includes gaming mice, keyboards, controllers, and headsets.
- What ages are your esports experiences suitable for?
Participants of all ages can participate in our esports experiences, including juniors, adults, and competitive gamers. Our age-appropriate activities and coaching ensure that all participants have an enjoyable and rewarding experience.
- Are your esports experiences suitable for all skill levels?
We offer experiences for gamers at all skill levels, from beginners to experts. Through our eSports partners, you'll have the chance to learn, practice, and compete with other eSports enthusiasts.
- What types of esports experiences do you offer?
Esports experiences include tournaments, gaming clinics, coaching sessions, esports camps, and esports-themed events.